Recalls, complaints, and safety data from NHTSA
The 2020 Jeep Cherokee has 2 recalls, 228 complaints, and a 4-star overall safety rating from NHTSA.
2
Recalls
228
Complaints
★★★★★
Safety Rating
Data source: National Highway Traffic Safety Administration (NHTSA) · Last updated April 7, 2026
20V191000
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysle...
19V637000
STEERING:RACK AND PINION:RACK
Chrysler (FCA US LLC) is recalling certain 2019-2020 Jeep Cherokee vehicles. The steering rack gear may break, possibly causing a loss of steering co...
Overall
★★★★★
Front Crash
★★★★★
Side Crash
★★★★★
Rollover
★★★★★
Rating for: 2020 Jeep Cherokee SUV 4WD
| Date ↓ | Component | Summary |
|---|---|---|
| Mar 15, 2026 | POWER TRAIN,ELECTRICAL SYSTEM,UNKNOWN OR OTHER | The systems that failed included the shifter, which causes the car to lock so that it cannot shift o... |
| Feb 25, 2026 | POWER TRAIN | The power transfer unit stopped working and we got a message on the dashboard about the four-wheel-d... |
| Feb 21, 2026 | ENGINE | Oil filter housing 3.2 motor. Plastic housing leaking with oil smell while driving. Could cause fire... |
| Feb 17, 2026 | POWER TRAIN | The contact owns a 2020 Jeep Cherokee. The contact stated that while changing lines and attempting t... |
| Feb 1, 2026 | POWER TRAIN | No accident or incident cause issues with the power train. Seems like a recurring problem that this ... |
| Jan 19, 2026 | POWER TRAIN | Warning light came on that said "Service 4WD System" at approximately 86,969 miles on a 2020 Jeep Ch... |
| Jan 9, 2026 | POWER TRAIN,FUEL/PROPULSION SYSTEM | Issue #1: Fuel pump failure, had to completely replace the fuel pump at approx. 60,000 miles. Appr... |
| Jan 3, 2026 | POWER TRAIN | Failed Power Train Unit, and this is available for inspection. I was driving on the highway with ... |
| Dec 30, 2025 | UNKNOWN OR OTHER | PTU failure needs replacements... 4k to fix. Safety issue and should be a recall. |
| Dec 21, 2025 | POWER TRAIN | My PTU failed while driving 70mph on a 4 lane interstate during a heavy rush hour, I'm 7 months preg... |
| Dec 18, 2025 | POWER TRAIN | 4wd service light came on. The code was c14a7-97. A well known PTU problem. There was a previous rec... |
| Dec 16, 2025 | POWER TRAIN | Transfer case failure, I had started to notice as if the transmission were shifted to neutral, high ... |
| Dec 14, 2025 | POWER TRAIN | While driving in northwestern Pennsylvania during a snowstorm, the driver engaged the vehicle’s fact... |
| Dec 8, 2025 | POWER TRAIN | The contact owns a 2020 Jeep Cherokee. The contact stated that while driving at an undisclosed speed... |
| Dec 1, 2025 | POWER TRAIN,ENGINE | The contact owns a 2020 Jeep Cherokee. The contact stated that while accelerating from a stop, the v... |
| Dec 1, 2025 | POWER TRAIN,ENGINE | When I attempted to turn left onto the highway from a complete stop on an incline, I pressed the acc... |
| Dec 1, 2025 | UNKNOWN OR OTHER | Not sure if this is the right place to complain, but my 4 Wheel Drive is Unavailable. I took it to m... |
| Nov 24, 2025 | POWER TRAIN | 2020 Jeep Cherokee Power Transfer Unit (PTU) Per a discussion the dealer service manager, I realized... |
| Nov 23, 2025 | AIR BAGS | I was involved in a head-on accident with another car. The airbags did not deploy in my 2020 Jeep Ch... |
| Nov 18, 2025 | POWER TRAIN | The 4WD service light indicated an issue. After a week of the light staying on, the vehicle was brou... |